



UNPACKED
UNPACKED
UNPACKED
If lifecycle marketing is your world and email is your channel, Unpacked is your event. We’re packing two half-days full of content to help you create better lifecycle campaigns—ones that inspire clicks, drive conversions, and delight your audience.
📅 February 26–27, 2025 | 🖥️ Virtual | 💸 Free
The Mission 🚀
Let's unpack lifecycle marketing—together
From dark mode to data, we’re serving up real-world advice, actionable insights, and fresh perspectives from people who know a thing or two about building emails that connect—and strategies that convert.
Smart ideas, zero fluff.
Actionable insights you can use right away—whether you're an artist, coder, promoter, or planner. (✋ Raise your hand if you're a jack of all trades.)
Legendary speakers.
Hear from email pros and lifecycle experts who know their stuff and are excited to share what works.

New perspectives.
Kick start your year with fresh inspiration on topics ranging from email design to impact sizing and scaling global lifecycle programs.
Community connection.
Connect with a community that loves email and lifecycle marketing as much as you do.

Who to expect 👋
Speakers
Who to expect 👋
Speakers
Who to expect 👋
Speakers
What to expect 🗓️
What to expect 🗓️
What to expect 🗓️
Schedule
All times listed are in Pacific Time (PT)
Day 1 Feb 26
8:15 AM
From silos to synergy: How to build successful product & lifecycle partnerships
Shared space doesn’t guarantee shared success. Discover strategies that help Product and Lifecycle teams intersect successfully to create partnerships that forge optimal experiences for the customer.

Phil Newton
Manager, Lifecycle Email
|
G2
8:15 AM
From silos to synergy: How to build successful product & lifecycle partnerships
Shared space doesn’t guarantee shared success. Discover strategies that help Product and Lifecycle teams intersect successfully to create partnerships that forge optimal experiences for the customer.

Phil Newton
Manager, Lifecycle Email
|
G2
8:15 AM
From silos to synergy: How to build successful product & lifecycle partnerships
Shared space doesn’t guarantee shared success. Discover strategies that help Product and Lifecycle teams intersect successfully to create partnerships that forge optimal experiences for the customer.

Phil Newton
Manager, Lifecycle Email
|
G2
8:45 AM
Designing in the dark—shedding light on dark mode
A deep dive into how we can design for dark mode in a CRM campaign. Mainly focusing on my field of email design, I will show how I consider a design with dark mode at the forefront—utilizing tips and best practices to create a considered campaign that not only works in dark mode, but excels!

Chris Pidsley
Senior Designer
|
ActionRocket
8:45 AM
Designing in the dark—shedding light on dark mode
A deep dive into how we can design for dark mode in a CRM campaign. Mainly focusing on my field of email design, I will show how I consider a design with dark mode at the forefront—utilizing tips and best practices to create a considered campaign that not only works in dark mode, but excels!

Chris Pidsley
Senior Designer
|
ActionRocket
8:45 AM
Designing in the dark—shedding light on dark mode
A deep dive into how we can design for dark mode in a CRM campaign. Mainly focusing on my field of email design, I will show how I consider a design with dark mode at the forefront—utilizing tips and best practices to create a considered campaign that not only works in dark mode, but excels!

Chris Pidsley
Senior Designer
|
ActionRocket
9:15 AM
How to Build Customer Journey Maps & Turn Insights into Strategy
Want to optimize your lifecycle strategy? Start by looking outward. Learn how to audit competitor customer journeys, spot key opportunities, and build a lifecycle map that drives engagement, retention, and revenue.

Phi Pham
Managing Partner
|
VERBOSE
9:15 AM
How to Build Customer Journey Maps & Turn Insights into Strategy
Want to optimize your lifecycle strategy? Start by looking outward. Learn how to audit competitor customer journeys, spot key opportunities, and build a lifecycle map that drives engagement, retention, and revenue.

Phi Pham
Managing Partner
|
VERBOSE
9:15 AM
How to Build Customer Journey Maps & Turn Insights into Strategy
Want to optimize your lifecycle strategy? Start by looking outward. Learn how to audit competitor customer journeys, spot key opportunities, and build a lifecycle map that drives engagement, retention, and revenue.

Phi Pham
Managing Partner
|
VERBOSE
9:45 AM
Spreadsheets, LIVE!: Easy, powerful impact sizing for email marketers
Learn how to:
Identify which test ideas will help you reach your goals before you launch them.
Get lifecycle work prioritized with product & engineering.
Impress your boss (and more importantly, impress yourself).
Drive strategy beyond your channel.

Allison Bryant
Sr. Lifecycle Marketing Manager
|
GlossGenius
9:45 AM
Spreadsheets, LIVE!: Easy, powerful impact sizing for email marketers
Learn how to:
Identify which test ideas will help you reach your goals before you launch them.
Get lifecycle work prioritized with product & engineering.
Impress your boss (and more importantly, impress yourself).
Drive strategy beyond your channel.

Allison Bryant
Sr. Lifecycle Marketing Manager
|
GlossGenius
9:45 AM
Spreadsheets, LIVE!: Easy, powerful impact sizing for email marketers
Learn how to:
Identify which test ideas will help you reach your goals before you launch them.
Get lifecycle work prioritized with product & engineering.
Impress your boss (and more importantly, impress yourself).
Drive strategy beyond your channel.

Allison Bryant
Sr. Lifecycle Marketing Manager
|
GlossGenius
10:15 AM
The why behind the buy: crafting effective storytelling
Storytelling is ultimately what can turn a one-off buyer into a long-term relationship. Join us for this session to explore how crafting effective storytelling is the key to any successful email automation strategy.

Thierry Augustin
Lifecycle Marketing Strategist
|
Sent Agency
10:15 AM
The why behind the buy: crafting effective storytelling
Storytelling is ultimately what can turn a one-off buyer into a long-term relationship. Join us for this session to explore how crafting effective storytelling is the key to any successful email automation strategy.

Thierry Augustin
Lifecycle Marketing Strategist
|
Sent Agency
10:15 AM
The why behind the buy: crafting effective storytelling
Storytelling is ultimately what can turn a one-off buyer into a long-term relationship. Join us for this session to explore how crafting effective storytelling is the key to any successful email automation strategy.

Thierry Augustin
Lifecycle Marketing Strategist
|
Sent Agency
10:45 AM
Implementing a global email program
Localizing, and personalizing an email program globally is no small feat. It might even be considered a headache to some. But the Notion team has tackled this successfully, and now you can learn from them!

Meli Musson
Growth Marketing
|
Notion

Jonny Bigelow
Growth Marketing
|
Notion
10:45 AM
Implementing a global email program
Localizing, and personalizing an email program globally is no small feat. It might even be considered a headache to some. But the Notion team has tackled this successfully, and now you can learn from them!

Meli Musson
Growth Marketing
|
Notion

Jonny Bigelow
Growth Marketing
|
Notion
10:45 AM
Implementing a global email program
Localizing, and personalizing an email program globally is no small feat. It might even be considered a headache to some. But the Notion team has tackled this successfully, and now you can learn from them!

Meli Musson
Growth Marketing
|
Notion

Jonny Bigelow
Growth Marketing
|
Notion
11:15 AM
Netflix for leads: The BTS story of Customer.io’s content nurture campaign
Go behind the scenes of Customer.io’s content nurture campaign! Discover how we audited content, pre-assigned lead interests, built dynamic workflows in Fly, tracked engagement with coded clicks, personalized emails with Liquid, and synced it all to Salesforce.

Alexa Hubley
Sr. Content Strategist
|
Customer.io

Giorgio Leonardi
Manager, Marketing Operations
|
Customer.io
11:15 AM
Netflix for leads: The BTS story of Customer.io’s content nurture campaign
Go behind the scenes of Customer.io’s content nurture campaign! Discover how we audited content, pre-assigned lead interests, built dynamic workflows in Fly, tracked engagement with coded clicks, personalized emails with Liquid, and synced it all to Salesforce.

Alexa Hubley
Sr. Content Strategist
|
Customer.io

Giorgio Leonardi
Manager, Marketing Operations
|
Customer.io
11:15 AM
Netflix for leads: The BTS story of Customer.io’s content nurture campaign
Go behind the scenes of Customer.io’s content nurture campaign! Discover how we audited content, pre-assigned lead interests, built dynamic workflows in Fly, tracked engagement with coded clicks, personalized emails with Liquid, and synced it all to Salesforce.

Alexa Hubley
Sr. Content Strategist
|
Customer.io

Giorgio Leonardi
Manager, Marketing Operations
|
Customer.io
Day 2 Feb 27
8:15 AM
Learnings from successful migrations
Migrating to a new ESP can seem daunting—but with the right approach, it doesn’t have to be. Join us for an exclusive session with Cédric from H37, where he’ll share key learnings, best practices, and real-world strategies for executing a smooth and successful ESP migration.

Cédric Lequenne
Solutions Architect Lead
|
Human37
8:15 AM
Learnings from successful migrations
Migrating to a new ESP can seem daunting—but with the right approach, it doesn’t have to be. Join us for an exclusive session with Cédric from H37, where he’ll share key learnings, best practices, and real-world strategies for executing a smooth and successful ESP migration.

Cédric Lequenne
Solutions Architect Lead
|
Human37
8:15 AM
Learnings from successful migrations
Migrating to a new ESP can seem daunting—but with the right approach, it doesn’t have to be. Join us for an exclusive session with Cédric from H37, where he’ll share key learnings, best practices, and real-world strategies for executing a smooth and successful ESP migration.

Cédric Lequenne
Solutions Architect Lead
|
Human37
8:45 AM
Building a low-code year-in-review campaign with data visualizations
Learn how OpenPhone developed a year-in-review campaign that beautifully showcased complex customer data with little budget and no software engineering support.

John MacGaffey
Senior Growth Marketing Manager
|
OpenPhone
8:45 AM
Building a low-code year-in-review campaign with data visualizations
Learn how OpenPhone developed a year-in-review campaign that beautifully showcased complex customer data with little budget and no software engineering support.

John MacGaffey
Senior Growth Marketing Manager
|
OpenPhone
8:45 AM
Building a low-code year-in-review campaign with data visualizations
Learn how OpenPhone developed a year-in-review campaign that beautifully showcased complex customer data with little budget and no software engineering support.

John MacGaffey
Senior Growth Marketing Manager
|
OpenPhone
9:15 AM
Iterating on complex email design systems
Megan is back with an updated take on her popular Unpacked talk about building an email design system. She’ll walk through the latest improvements that make the system more efficient, accessible, and easier for teams to adopt.

Megan Boshuyzen
Sr. Email Developer
|
Sinch
9:15 AM
Iterating on complex email design systems
Megan is back with an updated take on her popular Unpacked talk about building an email design system. She’ll walk through the latest improvements that make the system more efficient, accessible, and easier for teams to adopt.

Megan Boshuyzen
Sr. Email Developer
|
Sinch
9:15 AM
Iterating on complex email design systems
Megan is back with an updated take on her popular Unpacked talk about building an email design system. She’ll walk through the latest improvements that make the system more efficient, accessible, and easier for teams to adopt.

Megan Boshuyzen
Sr. Email Developer
|
Sinch
9:45 AM
The 'mise en place' of the email production process
Preparing and organizing the ingredients before production starts is not a new concept. We’ll take a look at industries working under high pressure and heat and identify the steps you’ll use to take your campaigns from good ideas to great designs. What to prepare: - Bring a notebook - Come hungry - Wash your hands

Annett Forcier
Owner & Managing Director
|
EmailBoutique
9:45 AM
The 'mise en place' of the email production process
Preparing and organizing the ingredients before production starts is not a new concept. We’ll take a look at industries working under high pressure and heat and identify the steps you’ll use to take your campaigns from good ideas to great designs. What to prepare: - Bring a notebook - Come hungry - Wash your hands

Annett Forcier
Owner & Managing Director
|
EmailBoutique
9:45 AM
The 'mise en place' of the email production process
Preparing and organizing the ingredients before production starts is not a new concept. We’ll take a look at industries working under high pressure and heat and identify the steps you’ll use to take your campaigns from good ideas to great designs. What to prepare: - Bring a notebook - Come hungry - Wash your hands

Annett Forcier
Owner & Managing Director
|
EmailBoutique
10:15 AM
Lifecycle beyond email
When we hear lifecycle marketing, we often assume email as the primary lever. The reality is lifecycle marketing should consider more beyond that. Let’s look at how we can use our customer data and automation flows to send the right message at the right time, establishing a strong multi-channel strategy that doesn’t operate in a silo.

Cat Covert
Sr. Marketing Manager
|
U.S. News
10:15 AM
Lifecycle beyond email
When we hear lifecycle marketing, we often assume email as the primary lever. The reality is lifecycle marketing should consider more beyond that. Let’s look at how we can use our customer data and automation flows to send the right message at the right time, establishing a strong multi-channel strategy that doesn’t operate in a silo.

Cat Covert
Sr. Marketing Manager
|
U.S. News
10:15 AM
Lifecycle beyond email
When we hear lifecycle marketing, we often assume email as the primary lever. The reality is lifecycle marketing should consider more beyond that. Let’s look at how we can use our customer data and automation flows to send the right message at the right time, establishing a strong multi-channel strategy that doesn’t operate in a silo.

Cat Covert
Sr. Marketing Manager
|
U.S. News
10:45 AM
From B2B to B2C to B2B2C—who are we really talking to?
In this panel discussion, we’ll explore how different audiences require unique content, design, copy, and segmentation strategies. We’ll dive into the nuances of various sales processes and end-user needs—while also uncovering the ways they mirror each other.

Jacqueline Freedman
CEO and Founder
|
Monarch Advisory Partners

Ben Wallis
Sr. Customer Lifecycle Manager
|
noissue
10:45 AM
From B2B to B2C to B2B2C—who are we really talking to?
In this panel discussion, we’ll explore how different audiences require unique content, design, copy, and segmentation strategies. We’ll dive into the nuances of various sales processes and end-user needs—while also uncovering the ways they mirror each other.

Jacqueline Freedman
CEO and Founder
|
Monarch Advisory Partners

Ben Wallis
Sr. Customer Lifecycle Manager
|
noissue
10:45 AM
From B2B to B2C to B2B2C—who are we really talking to?
In this panel discussion, we’ll explore how different audiences require unique content, design, copy, and segmentation strategies. We’ll dive into the nuances of various sales processes and end-user needs—while also uncovering the ways they mirror each other.

Jacqueline Freedman
CEO and Founder
|
Monarch Advisory Partners

Ben Wallis
Sr. Customer Lifecycle Manager
|
noissue
11:30 AM
Fresh start, fast impact: How to revitalize your approach and deliver results
Maggie recently joined Buffer as Senior Email Marketing Manager and made measurable improvements to their email program within her first few months. In this session, she shares her approach to building trust, identifying quick wins, and making an impact — strategies that can drive results in any role, new or seasoned.

Maggie Glascott
Sr. Email Marketing Manager
|
Buffer
11:30 AM
Fresh start, fast impact: How to revitalize your approach and deliver results
Maggie recently joined Buffer as Senior Email Marketing Manager and made measurable improvements to their email program within her first few months. In this session, she shares her approach to building trust, identifying quick wins, and making an impact — strategies that can drive results in any role, new or seasoned.

Maggie Glascott
Sr. Email Marketing Manager
|
Buffer
11:30 AM
Fresh start, fast impact: How to revitalize your approach and deliver results
Maggie recently joined Buffer as Senior Email Marketing Manager and made measurable improvements to their email program within her first few months. In this session, she shares her approach to building trust, identifying quick wins, and making an impact — strategies that can drive results in any role, new or seasoned.

Maggie Glascott
Sr. Email Marketing Manager
|
Buffer
Ready to join the action?
Register to save your seat for the best email event of 2025.

Awards 🏆
Awards 🏆
Awards 🏆
The first-ever
Unpacked Email Awards
Highlighting the Lifecycle Legends of our time
Best-designed campaign

Best text-based email

Best CTA

Best interactive Element

…and a few surprise categories we’ll reveal at the event!
EMAIL
LIFECYCLE
HTML
MARKETING
Testimonials ✨
You loved it last year!
You all made sure to let us know how much you loved last year's
Based on my experience from other online confs I thought "I'd put my headphones on and make dinner while listening to the talks", well guess what, that failed. I was stuck to the screen. You're the definition of amazing!
The breadth of topics covered and discussed. and practices were pretty universal, not platform-specific.
It's free; real-time feedback; the Email Geeks community in general ❤️
Only useful practical tips and no nonsense. With all due respect to other conferences, they seem to be drifting towards either pop psychology topics like impostor syndrome or proving your worth at workplace, or smart ideas that only work in very specific use cases...
Practical, nitty, gritty information
tastic to be in a community of other email people and hear stories, tips and advice.
I loved the variety of sessions. There were general sessions and tech sessions which helped me a lot.
The open nature of the chat. Also, the positivity. That's a rare thing at conferences today.
The presenters were all knowledgeable and personable and shared their own stories.
The sessions were great and diverse. I love that the speaker lineup was diverse and it wasn't just all the usual people. I think the career oriented talks were clutch, I think a lot of developers struggle to know where to take their careers.
The sessions were great and diverse. I love that the speaker lineup was diverse and it wasn't just all the usual people. I think the career oriented talks were clutch, I think a lot of developers struggle to know where to take their careers.
The community is just the best. My kind of people, unconditionally helping each other.
actual hands-on experts, not execs who don't do the work
A lot of real shit! No boring presentations but live coding and things super cool and useful like that!
Testimonials ✨
You loved it last year!
You all made sure to let us know how much you loved last year's
Based on my experience from other online confs I thought "I'd put my headphones on and make dinner while listening to the talks", well guess what, that failed. I was stuck to the screen. You're the definition of amazing!
The breadth of topics covered and discussed. and practices were pretty universal, not platform-specific.
It's free; real-time feedback; the Email Geeks community in general ❤️
Only useful practical tips and no nonsense. With all due respect to other conferences, they seem to be drifting towards either pop psychology topics like impostor syndrome or proving your worth at workplace, or smart ideas that only work in very specific use cases...
Practical, nitty, gritty information
tastic to be in a community of other email people and hear stories, tips and advice.
I loved the variety of sessions. There were general sessions and tech sessions which helped me a lot.
The open nature of the chat. Also, the positivity. That's a rare thing at conferences today.
The presenters were all knowledgeable and personable and shared their own stories.
The sessions were great and diverse. I love that the speaker lineup was diverse and it wasn't just all the usual people. I think the career oriented talks were clutch, I think a lot of developers struggle to know where to take their careers.
The sessions were great and diverse. I love that the speaker lineup was diverse and it wasn't just all the usual people. I think the career oriented talks were clutch, I think a lot of developers struggle to know where to take their careers.
The community is just the best. My kind of people, unconditionally helping each other.
actual hands-on experts, not execs who don't do the work
A lot of real shit! No boring presentations but live coding and things super cool and useful like that!
Testimonials ✨
You loved it last year!
You all made sure to let us know how much you loved last year's
Based on my experience from other online confs I thought "I'd put my headphones on and make dinner while listening to the talks", well guess what, that failed. I was stuck to the screen. You're the definition of amazing!
The breadth of topics covered and discussed. and practices were pretty universal, not platform-specific.
It's free; real-time feedback; the Email Geeks community in general ❤️
Only useful practical tips and no nonsense. With all due respect to other conferences, they seem to be drifting towards either pop psychology topics like impostor syndrome or proving your worth at workplace, or smart ideas that only work in very specific use cases...
Practical, nitty, gritty information
tastic to be in a community of other email people and hear stories, tips and advice.
I loved the variety of sessions. There were general sessions and tech sessions which helped me a lot.
The open nature of the chat. Also, the positivity. That's a rare thing at conferences today.
The presenters were all knowledgeable and personable and shared their own stories.
The sessions were great and diverse. I love that the speaker lineup was diverse and it wasn't just all the usual people. I think the career oriented talks were clutch, I think a lot of developers struggle to know where to take their careers.
The sessions were great and diverse. I love that the speaker lineup was diverse and it wasn't just all the usual people. I think the career oriented talks were clutch, I think a lot of developers struggle to know where to take their careers.
The community is just the best. My kind of people, unconditionally helping each other.
actual hands-on experts, not execs who don't do the work
A lot of real shit! No boring presentations but live coding and things super cool and useful like that!
FAQs 🤔
FAQs 🤔
FAQs 🤔
We’re here to help
FAQs designed to provide the information you need.
When and where is Unpacked?
What can I expect at Unpacked?
Will the sessions be recorded?
Do I need to be a Customer.io or Parcel user to attend?
When and where is Unpacked?
What can I expect at Unpacked?
Will the sessions be recorded?
Do I need to be a Customer.io or Parcel user to attend?
When and where is Unpacked?
What can I expect at Unpacked?
Will the sessions be recorded?
Do I need to be a Customer.io or Parcel user to attend?
Ready to join the action?
Hop on a call with us to see how our services can accelerate your growth.